Frequently Asked Questions
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Can I use NDIS funding to purchase supports?
We support NDIS (National Disability Insurance Scheme) self-managed and plan-managed funding options for our products and supports. We're committed to ensuring that children can access immediate and professional support despite waitlists for services being considerable at this point in time.
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Can I use Agency Managed/ NDIA Funds?
Unfortunately at this time we are only able to accept Self Manage & Plan Managed supports, however, we are continuously exploring ways to expand our funding options to provide the best support to our customers.
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What if I have specific questions about my child?
We understand that all children are different and therefore require individualised supports. Please feel free to contact us at hello@littlehivetherapy.com.au should you require any further information about any of our products. We do also offer our Individualised Support Consultations which can be added to any Therapy Box Purchase and can be a great opportunity to discuss your child’s needs in more detail.
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Can I return or exchange products?
We want you to be satisfied with your purchase so do encourage you to contact us at hello@littlehivetherapy.com.au should you have any concerns or receive a faulty product and we will be happy to assist. Please check out our full returns policy here.
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When will my order be ready?
As a small business we are working to ensure your orders will be ready for collection as soon as possible. We ask that you provide 5-7 business days for the preparation of our Therapy Box supports. You will receive an email when your order has been shipped or is ready for collection.
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What are your shipping/pick up options?
At this time we offer standard shipping Australia wide as well as a Local Pick Up option from Brighton, 4017. Please note that local pick up is via pre-arranged times only as we are also operating a clinic from our premises.