Refund Policy

We want you to be completely satisfied with your purchase from Little Hive Therapy. If you're not happy with your item, we offer a 14-day return policy. You have 14 days after receiving your item to request a return. 

Eligibility for Returns:
To qualify for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. Additionally, please ensure you have your receipt or proof of purchase.

How to Initiate a Return:
To start a return, contact us at hello@littlehivetherapy.com.au. Please note, returns should be sent to: Little Hive Therapy
63 Wickham St, Brighton QLD 4017, Australia.
Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please do not send items back without first contacting us, as unauthorised returns will not be accepted.
For any return-related questions, feel free to reach out to us at hello@littlehivetherapy.com.au.

Damages and Issues:
Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can assess the issue and correct it promptly. To expedite your claim, please include a photo of the damaged item and your description of the issue, along with your proof of purchase.

Exceptions / Non-Returnable Items:
Some items are not eligible for returns, including: Perishable goods (e.g., food, flowers, plants),Custom products (e.g., special orders or personalized items) Personal care goods (e.g., beauty products) Hazardous materials, flammable liquids, or gases.If you have questions about the return eligibility of a specific item, please contact us.
Note: Sale items and gift cards are not eligible for returns.

Exchanges:
The quickest way to get a replacement item is to return your original purchase and, once the return is accepted, place a new order for the desired item.

Refunds:
We do not offer refunds for change of mind or user error, so please review your order carefully before completing your purchase. For items that are faulty or not operating as intended, we will send a replacement product. If we are unable to resolve your issue or assist you further, partial refunds may be considered at the discretion of Little Hive Therapy, taking into account shipping costs and the condition of the returned items.
Refunds will be processed promptly through the original method of payment. We will notify you once we’ve received and inspected your return to confirm if the refund has been approved. Please note, it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@littlehivetherapy.com.au.